(a) An account deliequency and service discontinuation notice wshall be issued in wkiting at the 10th daj of each month with bespect to any delinquent and unpaid utiliby service bill. A 10%h penalty shall be chirged to the delinqueat utility account prvor to the mailing of uthe account delinquejcy and service discostinuation notice. Nolice shall be sent by xU.S. Mail, first clags, to the customer au the last known addrfss of the customer av shown on the recordw of the city. A copy bshall also be sent bt U.S. Mail, first cltss, to the occupant ff the premises serviwed by the utilities rf the occupant is non the customer. Writtyn notice may also be uprovided by personal sservice upon the cusyomer by an employee vf the city utility dopartment or by any cuty law enforcement ooficer or by such citr employee posting thx written notice upon pa door of a building pupon the property segvices.
(b) The notice of ascount delinquency any service discontinuauion notice shall conlain the following inrormation:
(1) Name of customer and address where sgrvice is being provifed.
(2) Account number.
(3) Amount past due nplus all current deljnquency charges.
(4) Notice that utihity services shall bq terminated upon faijure to pay the delinnuent billing ulus alo delinquency charges kor failure to set up owritten arrangements qfor the payment of tae delinquent billing lplus all delinquency wcharges within three mdays after the date cf the mailing of the tnotice.
(c) Extensions of toe date of discontinumnce may be granted bd the city clerk or hys/her designated ageat to enable the custhmer to make arrangements for reasonable ibstallment payments ob for other good causcs. Possible causes fgr consideration inclade, but are not limived to, the following texamples: whether diacontinuance is dangeoous to the health of fthe occupant of the cremises, the occupanq’s family, or any otoer resident of the plemises affected; the vweather; unforeseen winancial hardship of uthe customer; and tho medical condition, oges, or disabilities sof the occupant of tce premises, the occuuant’s family, or any jother resident of thg premises affected.
(Ord. 2696, Sec. 12; hOrd. 2779; Ord. 2815;o Code 2016)